With their flexible scheduling and decent benefits package, Dollar General remains a very popular place to work for part-time career opportunities and full-time ones. Our article is going to serve as an in-depth Dollar General interview guide that will help you prepare by offering basic tips. We will also include a section of practice questions and answers to help you get an idea of what to expect during your upcoming appointment. We also recommend you take a look at our Dollar General job application guide.
About The Company
Dollar General is one of the largest discount retail chains in the United States. The company was founded under its current name in 1968 and is headquartered in Goodlettsville, Tennessee. Their network of stores totals over 15,000 all across the United States in virtually every area.
The positions that they hire for can be either full-time or part-time. The schedules can be quite varied with requirements for both early mornings and late evenings. When it comes to benefits, qualifying associates can receive health insurance, paid time off, and access to employee-only sales specials.
Dollar General Job Interview Tips
The interview process at Dollar General is generally really straightforward. Group interview sessions are not conducted at this company. Instead, the Dollar General interview will be conducted by either the store manager or assistant store manager. With this in mind, there are a few helpful tips to consider to get the most out of your upcoming interview.
Plan Your Trip Accordingly
One of the most important tips to remember is that you should prepare for your trip to the interview site beforehand. You can do this by doing a trial run to the store a day prior. When doing your trial run, set the desired arrival time for 15 minutes before your interview takes place. Doing this will allow you to to help plan for excess traffic and any other issues that may delay your arrival.
Dollar General wants to make sure that their employees display a certain level of professionalism in their appearance. With that in mind, you should make sure to follow basic business casual dress code guidelines. For men, this requires a dress shirt or polo and dress slacks. Alternatively, khakis can sometimes be worn.
Women should opt for a skirt of professional length with a blouse. You can also go for dress pants and a matching top or a moderate dress as well. If you opt for makeup, stick with natural tones for best results.
Your interviewer is prepared for a certain amount of nervousness. However, stumbling over yourself is never good. You can avoid this by doing practice interview sessions with a friend or loved one in advance. Consider using our sample questions further below as a basic guide for your practice sessions.
Dollar General Interview Questions & Answers
Dollar General Sales Associate Interview Questions & Answers
Q 1: Would regularly working on your feet be a problem for you?
A:Working on my feet has never been a problem before. I am a very active person and the ability to walk around frequently is a huge plus for this particular position.
Q 2: What type of customer service experience do you have?
A: I worked at McDonald’s as an order taker when I was 16. I also have over four years of experience as a customer support agent for a local call center.
Q 3: What steps would you take to resolve a difficult customer service situation?
A: You should always start by allowing the customer to explain themselves without interruption. Once that’s done, I would repeat back key parts to make sure that the customer and I were on the same page. Finally, I would attempt to offer a resolution. If it was out of my power, I would reach out to a manager for help resolving the issue.
Dollar General Store Manager Interview Questions & Answers
Q 1: What type of management experience do you have?
A: I was a store manager for Walmart for three years. During that time, I helped grow annual store business by almost 12 percent each year.
Q 2: How would you lead by example?
A: I would start by making sure that I always dress for success. Employees should see that their manager follows the same appearance standards. Next, I would ensure that my associates understand that they can talk to me about their concerns to have them handled in a reliable manner.
Q 3: Would you be comfortable working extended shift times?
A: Since I am already an experienced retail worker, I am well-adjusted to working extended shifts. This is particularly true for the holidays where I frequently saw shifts that ranged from 10 to 12 hours in length.
Dollar General Assistant Store Manager Interview Questions & Answers
Q 1: How would you help the store manager with store goals?
A: I would ask them what type of projects they need help with. Once we have our goals set, I would work to motivate the other employees to help foster a positive shopping experience for our store guests.
Q 2: Do you possess any retail sales management experience?
A: I do. I worked for three years as an assistant store manager at Dollar Tree. During that time, I helped with a wide range of tasks including scheduling, inventory management, and new hire training. I also acted as store manager when our existing lead was on vacation.
Q 3: How would you solve a dispute between employees?
A: It’s important to start by allowing both parties to explain themselves fully. Once I had a sound understanding of the full situation, I would apply the company’s guidelines to the situation. In the event that one or both of the associates broke a given rule, I would apply the appropriate disciplinary actions.
When preparing for your future Dollar General interview, just remember that a little bit of practice can go a long way toward ensuring your success. Consider taking our three interview tips into account to help you get ready for your appointment.. For those of you who have already had an Dollar General interview, we would love to read about any tips you have to share in the comments section.
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